About Me
My role, first and foremost, is to understand and delight the user. Put myself in their position and feel their frustrations. How can I make their job easier so they can complete tasks and move on with their lives?
UX encompasses everything I’m passionate about: human behavior and psychology, technology, and communication while bringing consumers, engineering, and business together. Working in such a multi-faceted field with so many people from different backgrounds and disciplines is an incredibly rewarding experience intellectually and creatively. |
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Process & Role
The process of developing a product is not always linear. Being flexible and agile is a requirement. As a UX Designer I am continuously analyzing where we are, what we are doing and where we are going.
However, the process is always about people: our users, as they will determine if your product is a success and our team, everyone working together toward a common goal.
However, the process is always about people: our users, as they will determine if your product is a success and our team, everyone working together toward a common goal.
CA Identity Service
A SaaS, IDaaS Solution
SaaS Platform IDaaS Tool featuring user provisioning, SSO, and hybrid application launchpad for easy access to on-premises and cloud environments.
HP Configuration and Deployment Services
Self-Service Customer Portal
What was once a series of excel spreadsheets and numerous phone calls is now a self-service customer tool, user and administrative dashboard, service creator and repository that streamlines HP's business model and provides the user a greatly improved customer experience.
Creation of this tool required a deep understanding of process, technical requirements and limitations, data collection and display, and excellent communication skills while working with managers, business analysts, and developers in the US, China, Germany and India.
Additional work included creating personas, application site mapping, wireframes, information architecture and design, prototyping, and interaction design.
Creation of this tool required a deep understanding of process, technical requirements and limitations, data collection and display, and excellent communication skills while working with managers, business analysts, and developers in the US, China, Germany and India.
Additional work included creating personas, application site mapping, wireframes, information architecture and design, prototyping, and interaction design.
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Verizon MyFiOS Application
Consumer iPhone App
Verizon's suite of apps for iPhone included the MyFiOS app with an emphasis on allowing the user to pay their monthly bill, set up automatic payments, go paperless and manage their account from their mobile device.
My roles included competitive analysis, application site mapping, prototyping, visual design and HTML5/CSS3 implementation.
My roles included competitive analysis, application site mapping, prototyping, visual design and HTML5/CSS3 implementation.
Verizon FiOS
Consumer, On-Demand Live Streaming for Web and Mobile
Verizon's FiOS app allows customers easy access to their cable services across multiple devices.
My responsibilities included user journey mapping, wireframes, use case development, and providing design comps with specification outlines while collaborating with program and product managers, business analyst, engineering and senior management.
My responsibilities included user journey mapping, wireframes, use case development, and providing design comps with specification outlines while collaborating with program and product managers, business analyst, engineering and senior management.
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