SaaS Platform IDaaS Tool featuring user provisioning, SSO, and hybrid application launchpad for easy access to on-premises and cloud environments.
Hewlett Packard April 2013 - February 2014
HP Configuration and Deployment Services Self-Service Customer Portal
What was once a series of excel spreadsheets and numerous phone calls is now a self-service customer tool, user and administrative dashboard, service creator and repository that streamlines HP's business model and provides the user a greatly improved customer experience.
Creation of this tool required a deep understanding of process, technical requirements and limitations, data collection and display, and excellent communication skills while working with managers, business analysts, and developers in the US, China, Germany and India.
Additional work included creating personas, application site mapping, wireframes, information architecture and design, prototyping, and interaction design.
Verizon October 2008 - February 2013
Verizon MyFiOS Application Consumer iPhone App
Verizon's suite of apps for iPhone included the MyFiOS app with an emphasis on allowing the user to pay their monthly bill, set up automatic payments, go paperless and manage their account from their mobile device.
My roles included competitive analysis, application site mapping, prototyping, visual design and HTML5/CSS3 implementation.
Verizon FiOS Consumer On-Demand Live Streaming for Web and Mobile
Verizon's FiOS app allows customers easy access to their cable services across multiple devices.
My responsibilities included user journey mapping, wireframes, use case development, and providing design comps with specification outlines while collaborating with program and product managers, business analyst, engineering and senior management