CA Technologies
March 2014 - May 2018

CA Identity Service
A SaaS, IDaaS Solution

SaaS Platform IDaaS Tool featuring user provisioning, SSO, and hybrid application launchpad for easy access to on-premises and cloud environments.
The Problem to Solve
Business users demand modern apps to increase their agility and productivity and want easy access to their data from any device. These apps are storing and sharing some of the organization's most sensitive and critical data resulting in increased challenges in security, management and support across organizations. Administrators need to grant and revoke access to these applications with ease.
Special Challenges
Identity Service addresses this by providing fine-grain provisioning, attribute-base rules, account sync, wizard-based screens, notifications and action-based menus to accelerate time-to-value, with single-sign-on (SSO) across on-premise and SaaS applications using two-factor authentication based on log in risk in a intuitive and easy-to use interface. Users have access to a Launchpad with SSO sign in and form fill capabilities to increase productivity.

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The Solution
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  • Application setup can require numerous, complex steps that can easily lead to frustration.
  • Application customization should be seamless.
  • If an administrator does not understand rule creation they can grant users unauthorized access.
  • Rogue accounts pose a security risk and should be easy to locate and manage.

Roles & Responsibilities

Personas
Our customers often come from different backgrounds and have different life experiences and it's imperative that we understand them in order to develop a solution that fits their needs. Empathy is key. Personas can be a tool that will give a face and a name other than, "User Type A".

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Navigation and Entry-Point Flows
Mapping out the navigation, interactions and entry-points allows us to build a solid foundation and a birds-eye view of the product.
Wireframes
For rapid, iterative design wireframes are simple, low-fidelity prototypes that ensure proper information architecture prior to applying branding.

This allows the focus to be on structure as opposed to getting distracted by element colors and imagery. 
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Interactive Prototyping
Creating an interactive sketch of a product is a critical step in problem solving as it gives a clear view of what is happening and allows flaws in logic to be discovered early in the design
process.
Visual Design
Today’s users want modern simplicity with a clear understanding of how to complete their
tasks. CA Identity Service utilized CA’s Branding while providing an interface that is visually
appealing and easy to use.